1. Agreement to Terms
By accessing and using Phalachlor's website (phalachlor.com) and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
2. About Our Services
Phalachlor provides English language education services, including but not limited to:
- General English courses
- Business English training
- IELTS preparation courses
- Academic English programs
- Conversation classes
- Private tutoring services
- Online educational resources
3. Eligibility
To use our services, you must:
- Be at least 16 years of age, or have parental/guardian consent
- Provide accurate and complete information during registration
- Have the legal capacity to enter into this agreement
- Comply with all applicable laws and regulations
4. Registration and Account Security
4.1 Account Creation
When you create an account with us, you must provide information that is accurate, complete, and current at all times. You are responsible for safeguarding your account credentials and for all activities under your account.
4.2 Account Responsibilities
- Maintain the confidentiality of your login information
- Notify us immediately of any unauthorized use of your account
- Update your information when necessary
- Use your account in compliance with these terms
5. Course Enrollment and Fees
5.1 Course Registration
Course enrollment is subject to availability and our admission requirements. We reserve the right to:
- Require placement testing before enrollment
- Limit class sizes for educational quality
- Cancel courses due to insufficient enrollment
- Modify course schedules with reasonable notice
5.2 Payment Terms
- Course fees must be paid in full before the course start date unless otherwise arranged
- Payment plans may be available for certain courses
- All fees are quoted in Australian Dollars (AUD)
- Additional fees may apply for materials, examinations, or certification
5.3 Refund Policy
Our refund policy is as follows:
- Full refund: Available if cancellation occurs more than 7 days before course start
- Partial refund: 50% refund available within the first two weeks of course commencement
- No refund: After two weeks of course commencement
- Course cancellation by us: Full refund or transfer to alternative course
6. Student Conduct and Responsibilities
6.1 Expected Behavior
Students are expected to:
- Attend classes regularly and on time
- Participate actively and respectfully in learning activities
- Complete assignments and homework as required
- Respect instructors, staff, and fellow students
- Maintain academic integrity
6.2 Prohibited Conduct
The following behaviors are prohibited:
- Disruptive or disrespectful behavior
- Harassment or discrimination of any kind
- Cheating or plagiarism
- Sharing or distributing course materials without permission
- Recording classes without explicit consent
7. Intellectual Property Rights
7.1 Our Content
All content, materials, and resources provided by Phalachlor are protected by copyright and other intellectual property laws. This includes:
- Course materials and curricula
- Website content and design
- Teaching methodologies
- Assessment tools and tests
- Logos, trademarks, and branding
7.2 Limited License
We grant you a limited, non-exclusive, non-transferable license to use our materials solely for your personal educational purposes during your enrollment period.
8. Privacy and Data Protection
Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these terms.
9. Limitation of Liability
To the maximum extent permitted by law:
- Phalachlor shall not be liable for any indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid by you for the specific service
- We do not guarantee specific learning outcomes or test results
- You acknowledge that language learning success depends on individual effort and commitment
10. Service Availability
We strive to provide consistent service availability, but we do not guarantee:
- Uninterrupted access to our website or online services
- Error-free operation of our systems
- Availability of specific courses or instructors
- Continuity of service during maintenance or upgrades
11. Termination
11.1 Termination by You
You may terminate your enrollment or account at any time, subject to our refund policy.
11.2 Termination by Us
We reserve the right to terminate or suspend your access to our services if you:
- Violate these terms of service
- Fail to pay required fees
- Engage in prohibited conduct
- Provide false or misleading information
12. Force Majeure
We shall not be liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
- Natural disasters
- Government actions or regulations
- Public health emergencies
- Technical failures or cyber attacks
- Labor disputes or strikes
13. Dispute Resolution
13.1 Informal Resolution
We encourage you to contact us first to resolve any disputes informally. Many concerns can be addressed through direct communication.
13.2 Formal Dispute Resolution
Any disputes that cannot be resolved informally shall be subject to the laws of Western Australia and the jurisdiction of Australian courts.
14. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective when posted on our website. Continued use of our services after changes constitutes acceptance of the new terms.
15. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will remain in full force and effect.
16. Contact Information
For questions about these Terms of Service, please contact us:
By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.